How to Solve Xtool X100 PAD3 Can Not Read Suzuki Pin Code?

Xtool X100 PAD3 Can Not Read Suzuki Pin Code,Solved!!!!

One of our customers wants to use PAD3 to read Suzuki Pin Code and then get error message

Here is our conversation

Customer:

Hi,

I have a question regarding Xtool X100 Pad3 Key Programmmer I bought off you guys.
Could you tell me how to get customer support for this attached photo?

He also provide a video to show the process , i made shortcut as follows

Solution: for this kind of problem we can solve it via remote assitance and install a new version APP

 
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