Tag Archive: MB SD Connect C4/C5

MB SD Connect Compact 4 Mercedes Benz Diagnostic Tool FAQS

Want to know more details for MB SD Connect Compact 4 ? Please check the FAQS as following :

Q1: Is SD C4 compatible with window7?

A: It is not stable on WIN7,suggest you not use WIN7, 90% sd c4 software get broken because of the usage of WIN7.

 

Q2: Hello ,I want to have dell 630 format sd c4,does any request on my computer?

A: If you buy the fit all HDD,then you have to use on XP system,if you choose Dell D630,then no request on computer system.

 

Q3: Hello, can you send me some picture about mb sd c4? Please tell me more detail,thanks!

A: ok,no problem, it has user manual in HDD,it need activate, this tool you can choose connect with internet by LAN cable or WIFI,when it connect with car,you will see:usually after activate,it will be no problem at all,this item is very stable.

 

Q4: Is DAS available with 21 languages and optional to reset? Or only English available?

A: The DAS on the desktop is only English available, after enter into Xentry you are allowed to set the language you want. Just enter into Xentry whatever car models you want to diagnose, and if the car model should be diagnosed and programmed in the DAS but you enter Xentry, it will automatically switch into DAS and the DAS language will be as the same as the Xenty language.

 

Q5: I will be using this to activate cruise control installs on 2012 MB B and C class cars. This will work?

A: our engineer say it can do . BUT it depend on cars ,some cars not, have Cruise control function,then cannot do,and it need you know how to activate it.

 

Q6: When I click “Diagnostic” to find “Fingerprint ID” of mb sd c4 2019.05 , I got an error” Internal error (3.17)- 3.89 You must contact the user help Desk “.

A: Check whether your computer is compatible with sd c4 2019.05 software. If you choose d630 hard disk, it needs to work with Dell D630 computer with integrated video card and 1GB memory; if you choose movable hard disk, it’s requirement to the computer is: CPU 2.0GHZ or above, 2GB memory or more, Windows XP professional.

 

Q7: When I connect to Wireless Network Connection, I got the following display, what should I do?

A: Just ignore this message and follow our video tutorial to set.

 

Q8: when I setup SD connect compact 4 hard disk; I got a message reading “No access authorization code! Please contact the Star diagnosis call center”.

A: It needs activation, please send us Hardware fingerprint, LAN-ID and HW-ID, then we will help you active. As for how to get Hardware fingerprint, LAN-ID and HW-ID.

 

Q9: Mercedes Star Diagnostic MB SD Connect Compact 4 Star 2013.03 update error: the software update was aborted. Please repeat the update process. (662)

A: do not update MB SD Connect Compact 4. You are allowed to update hardware version to 2.02, not 2.2.

 

Q10: After I get MB SD connect c4 activation file, I have no idea how to use it, active by star utilities or by EWA NET?

A: We have video tutorial, please click column “Video” to watch. Important note: make sure enter EPC from “EPC NET EXPLORER ” and find out LAN ID, finally active it.

 

Q11: MB SD C4 has error after click “Select MUX”, Status “No Signal”.

A: Please connect to “Local area connection”, and set IP address: 172.29.127.114, Subnet mask: 255.255.0.0. for the details, please watch the video tutorial by clicking column “Video”.

 

Q12: When I open EPC of MB SD C4 2012.11 (SP100), I got error message “unable to start application program”, what’s the reason?

A: Firstly, make sure EPC is activated. Secondly, make sure enter EPC from “EPC NET EXPLORER ” and find out LAN ID, finally active it (A part of users tend to directly start EPC from Xentry, this is not correct.) Still have got the same error? Please contact us for remote assistance.

 

Q13: How to install MB SD connect c4 starfinder?

A: it doesn’t need to install starfinder, directly open “c:\program

files\web_etm\index.html “.

 

Q14: My moveable hard disk of MB SD connect C4 has no display. Does it use USB cable to connect the hard disk and then active?

A: Yes, use USB cable to connect the moveable hard disk and the computer, firstly install “setup.exe”, and then import Mercedes Benz software, the computer configuration should not be too low.

 

Q15: Working with SP100, I wanted to change the way fuel consumption is calculated in the KIW module. This is done in option 1772 of KIW, only adaptable with the developer version of DAS (see FOTO.JPG). Since when starting I have to agree to the special “dangers” the developer version implements, I thought I would be able to change that value. But there is no modify option available

A: the way of fuel consumption cannot be changed; you are allowed to choose option 1772 of KIW.

 

Q16: After I connect MB SD C4 to the car, SD C4 has no voltage on the PIN8 OBD cable, but when the ignition key on the second position, the PIN8 cable voltage is 12V. What’s the problem?

A: It suggests you don’t start the car, after the car start, the PIN8 will display voltage value.

 

Q17: Xentry error reading “Internal error: (3.17)-3.173 you must contact the User Help Desk”

A: Don’t set the file “lic-key-2” as “read only.

 

Q18: How to set MB SD C4 WIFI?

A: Firstly, disconnect the local areal connection, then connect the sdconnect 4 with the car and start the car, finally connect to the wireless connections, please follow the next instructions to set: click Configuration-MUX-Register/configure, under the “General information”, select name “04” and then tick off “Wlan parameters, road”, then set the following parameters: IP address: 192.168.2.200, Network screen: 255.255.255.0, Encryption: WEP/Hex, Key: aaaaaaaaaaaaaaaaaaaaaaaaaa (26 a in total), we have video tutorial, please click column “Video” to watch or contact our customer service to send you.

 

Q19: When I start DAS, it says that, I am using the developer version. In some menus however the software does not seem to be a developer version.Is it or is it not a developer version? am NOT connected to the internet when diagnosing a car. Only the SD-Box is connected to the notebook via WLAN. Could that be the problem?

A: Have you set the “sdc4″ well? Could you please do a self-checking for your device? Then show me the result of the self-checking. Please refer to the following steps of self-checking.

A: Did you have the SD C4 set well? Please follow the next instructions to have a self-test, and then send us the self diagnostic report.

 

Q20: MB SD STAR C4 (SP100) is unable to self-test?

A: check whether the COM PORT is COM2, if it is, there are four possible reasons: 1) the COM PORT has problem; 2) MB SD C4 and the computer has a poor connection. 3) The cable or SDC4 doesn’t work; 4) SD C4 disconnect with the car.

 

Q21: Why MB SD C4 is unable to connect with the computer; even after I try LAN cable.

A: It needs to set the IP address. How to set the IP address?

Start-Connect to all connections-Local Area Connection-right click “Properties”-Internet Protocol-Use the following IP address, IP address: 172.29.127.114, Subnet mask: 255.255.0.0, finally click “Ok”, we have video tutorial, please click column “Video” to watch or contact our customer service to send you.

 

Q22: When I do self-diagnosis for MB, I got error message: 3001 Error.

A: Self-diagnostic has error not suggest MB SD C4 has problem. The aim of self-diagnosis is to check whether SD C4 connect well with the computer and the car, whether the IP address and parameter is set correctly, whether the SD connect c4 and the driver has successful communication. We have video tutorial on how to do self diagnosis for SD C4, please follow it to operate, if you are able to self-diagnostic, it suggests MB SD C4 settings is OK, the connections is OK and it has communication between MB SD c4 and the software. Just go to test the car, if you got any errors, screenshot them and send us to judge where the problem is.

 

Q23: Does MB SD C4 support SCN coding?

A: Our SD C4 hardware support offline programming, but the software needs to active, and it will cost additional money.

 

Q24: MB SD C4 could read chassis number for Smart 1998, but unable to test ECU after connected with the car.

A: It needs login password when test Smart, we have DAS SMART Calculator (Item No. ss27) to help calculate login password.

 

Q25: Which tool can diagnose Mercedes Benz Trucks, 3335, 1823 and 1413?

A: MB SD C4.

 

Q26: Which tool can diagnose and program for Mercedes Benz BUS body.

A: MB SD STAR C4 (SP100).

 

Q27: Which tool can diagnose ML 270 2005 and A class W169 2007?

A: MB SD C4.

 

Q28: Where to find Smart TAN CODE in the software of MB Star C4 (SP100-D)?

A: Sorry, so far we have no Smart TAN code, advice you go to 4S store or original factory to consult.

How to Configure MB Star SD Connect C4 DoIP Multiplexer?

The new SD connect C4 (1:1 clone of the original) is able to work for DoIP. It’s the only C4 that supports ethernet communication (DoIP). Tested no issues on new mercedes with doip.

To use new MB Star SD Connect C4 DoIP diagnostic scanner, you need to configure it first. Follow steps below to configure SD Connect C4 DoIP multiplexer:

1. Go to local network connection

2. Press Properties

 

3. Choose Internet Protocol Version 4 (TCP/IPv4), press OK to continue

 

4. Enter IP address

IP address: 172.29.127.24

Subnet mask: 255.255.0.0

 

5. Click on Advanced

6. Click on Add to configure DoIP IP address

 

7. Set DoIP IP address to 169.254.0.** (i.e 169.254.0.45)

8. Click on OK to finish configuration.

 

FYI:

The new SD connect C4 DoIP (1:1 clone of the original) is able to work for DoIP.

Its the only C4 that supports ethernet communication (DoIP).

Have tested no issues on new mercedes with doip.

V2019.05 MB SD C4 Connect Software Released!

MB SD C4 Connect Compact software has newly update to V2019.05 in www.cnautotool.com.

Latest version: V2019.05

Support languages: English, Croatian, Czech, Danish, Dutch, Finish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian; Spanish, Swedish, Turkish, Chinese.

V2019.05 Software Xentry Display:

MB - SD - C4 - Connect - Software - Released!

V2019.05 Software includes:

Xentry 05.2019

DAS 05.2019

EPC 11.2018

WIS 11.2018

SDmedia

Vediamo

Vediamo Database

Star Finder 2008 & 2016

PL73

DTS

05/2019 Mercedes Benz Das Xentry Software New Features:

Update some Benz System data

Fix bugs.

How to update?

You should buy the newest hard disk to update.

Hard disk link:

Clone Xentry Connect C5- Good & Bad Things

I bought “Original Clone Xentry Connect C5” from China’s retail store in 2017/12.

Good thing:

1. Unlike bad products of mercedes diagnostic tool C5 type C4 motherboard, texture is good
2. DoIP specification

Bad thing:

1. Because it is VM system + 32bit, the reaction is slow (SSD though …)
2. Vediamo can be used, but feeling like driving with DELL D 630 (unsuitable)
3. The DTS Monaco software is installed but the connection with the vehicle is NG (currently retail stores and manufacturer engineers are thinking about how to fix it)
4. Passwords are applied to each drive, making it hard to customize
5. Retail shops and manufacturer engineers lack knowledge (take time to support)

My thoughts

I think purchasing this product is still early.

There are too many trouble elements.

I’ll report it when the situation changes.

What I currently use (stable and comfortable)

New car: eCom (64 bit)
Normal: Clone SDConnect C4 (64 bit)
Old car: Star C3

Best regards